Terms

Payment & Policy

Payment

Payment in full is due at the time of booking.

This is a rental service

You are paying for rental of yard card signs. These displays are owned by Whidbey Yard Cards and not available for purchase.

Cancellation

If for any reason you need to cancel your order you must do so 14 days in advance to receive a full refund. If you cancel your rental 7 days in advance you will receive a payment refund of 50% or may receive one full rental credit to use within 6 months of cancelled reservation. All rentals cancelled less than 48 hours in advance forfeit a refund but will be given one full rental credit to use within 6 months of cancelled reservation.

Homecoming reservations can be rescheduled at no additional costs. We are an Active Duty owned family and understand that dates used during reservation booking can be an estimated date.

Delivery/pickup

Our yard greetings are typically delivered during school hours so that your little one comes home to a festive surprise in the yard! Removal times vary based on seasonal sunsets, unless a time of removal has been previously agreed upon.

For school displays, we install early in the morning before school opens and remove displays later in the same day, after school has released.

Delivery, set up and take down service of the Yard Card greeting is included in the display rental price.

Can I order a yard card for someone in a different household?

You sure can - with one stipulation. There must be at least one adult in the home we will be installing at that knows we are coming, and you must share our terms and conditions with them, as well as our pre and post installation instructions that will be emailed to you after your reservation is confirmed. We don't want to ruin any surprises, however it is extremely important that someone at the home knows that we are coming and what our policies are. Please note on the order form in the "Name of Recipient" section that the home we are delivering to is not your own residence.

Yard maintenance

We ask that you turn off your sprinklers and do not mow or trim while the greeting is displayed in your lawn. Please mow, trim and water the lawn before our scheduled arrival.

If you live in a neighborhood that has lawn service provided (such as military housing neighborhoods, and those with HOAs), you are responsible for making sure your yard card reservation does not fall on your lawn care day. If it falls on the day of your neighborhood's lawn care services please make us aware so that we can install signs after lawn services are completed. We also need to be aware if your reservation is the day before scheduled neighborhood lawn care will happen, so that we can retrieve signs the evening before to prevent damage to signage.

We will charge for any damaged signage that results from yard maintenance that occurs while Yard Card is installed.

Why can't lawn sprinklers be in use while the display is installed?

Display pieces are water resistant and built for outdoors, however sprinklers create a problem in that their repetitive motion batters the signs. Therefore, we ask that you turn your sprinklers off the entire time the greeting display is on your property.

Where in my yard will you be installing?

Just like yards, our Yard Cards vary in length and size. You can note where you would like your sign installed on the rental form, and we will do our best to accommodate that request. Ultimately, we will install your sign in the best suited area of your lawn for visibility based on the size of the display. Sometimes we will need to flow with the curves of your lawn, sometimes a straight but angled installation is best, and sometimes multi levels are needed for narrower yards. If your yard is too heavily sloped, a driveway or porch installation may need to occur. We will only install on the driveway if requested or absolutely necessary.

HOAs & community management

You are responsible for obtaining approval from any HOA or community housing management before installation occurs.

Refund policy

Refunds will not be given based on the following:

• If homeowner or business requests signs be removed after installation.
• If wrong address is provided while booking.
• Any circumstances that prevent us from setting up the display that are out of our control (i.e neighborhood/personal property gates or installation gates closed, loose animals, or an unexpected inclement weather event that happens after installation that knocks over signage, etc.)
• Criminal activity or carelessness that takes place after sign is installed.

Greeting policy

Yard cards are fun in nature and meant to add to your occasion. We will not do any greetings that contain lewd, disrespectful language or that are not positive in nature.

What we ask of you after a Whidbey Yard Cards greeting is installed

• DO treat them with respect. We will set up and tear down. There is no reason you need to move them. (There will be a $10 fee per letter for signs lost or damaged while in your possession.)
• Do NOT attach anything to our signs (including string, streamers, balloons, etc.)
• DO NOT attach anything to our base stands. Do not stand or walk on our stands. Do not remove any weights from our base stands.
• Keep dogs and children away from the signs for their safety and the protection of the signs. Please do not mow or have any landscaping done while the signs are in the yard. Grass clippings stain the letters. There will be a $20 cleaning charge for letters dirtied by mowing during installation.
• Especially during COVID-19, please don't touch or move the signs. We are doing our very best to keep your family & ours healthy. Your help in not touching the signs is greatly appreciated to prevent possible spreading of germs.
• DO feel free to take pictures of your sign and tag @whidbeyyardcards on Facebook and Instagram. We love seeing the smiles of Whidbey Yard Cards recipients!

Examples of some of our signs are shown throughout the site and on our social media pages… but the options are truly endless! We can't wait to create your Yard Card for you!